3 steps to win your customer’s heart and earn money

Dear friends!

As a sale person, we always want to have a good relationship with our customers. But sometimes, especially for newbie, earning money from customers seem very hard. There are 3 steps to make this easier and more natural:

- Treat with your customer as your close friend.
- Discuss with your customer as your close friend.
- Give your customer best solution to resolve his/her problems as to do for your best friend.

And now, we will discuss about these 3 easy steps:

1. Treat with your customer as your close friend:
   We all know that peoples take decision most by feeling, not thinking. So, if you want your customers want to pay money for you, you must treat with them as your close friend. When you do it, your customers themselves will break the wall between you and your customer. And this is the first step you MUST do well to open the door leading to your success.
2. Discuss with your customer as your close friend:
   After you got the first step, you will go to a very important step. In this level, you must find out your customer’s problem in discussion. Remember, everyone has troubles and problems in their lives. So, the simple but important thing to do is take them out from your discussion. But not only to do it, you also have to link (of course in your mind) your customer’s problem to the benefit of your products or services. 
3. Give your customer best solution to resolve his/her problems as to do for your best friend:
   Wow, now you got 2 above steps. It’s so good!
   But now is really IMPORTANT step. Selling is easy but make your customer feel happy to give you money is very very difficult. But DEFFICULTY IS NOT UNABLE. In this step, we have to try again and again to make this easier. Please think that the solutions you give your customer is the best way for her or him to solve their problems fast. And in order to be able to do it, you must think deeply and make at least 2 plans to solve your customer’s problems with your services or products.

Above are 3 steps to put your customer into friend. The more frequency of doing it, the more you save your time to make a new good habit in your business. I hope this article may help you to increase your income.

You can get the PDF version HERE!

6 Ways Keeping Sharp For Your Selling Skills

If you have a sword or a knife, and you never sharpen it, it will become dull and useless. If you want it to be useful, you must sharpen it usually. In the same way, you selling skill will be down if you are not always use and improve it. Let's use this 10 tips to make yourself more professional in selling.

1. Start up a personal library
One of special character of successful salepeople is learning anytime, anywhere. Do that way for you and collect all knowledge in your industrial field from your friends, colleagues and bosses.
2. Subscribe to some business magazines or journals in your industry
Magazines and journals are good resources for sale peoples to improve their skill. Understand deeply about your products or services will help you easily overcome the competition with you enemy.
3. Set aside at least 4 hours a week for reading
Four hours a week is the “AT LEAST TIME”, if you can arrange your working, you should read more. Reading is like drinking a good wine. A good grape wine cup is made from so many grapes. If you learn by reading from good books, you are drinking a very moreish grape win cup.
4. Listen to enrichment audios while driving:
Save time and use it to learn is a highlight character of excellent sale person. It’s wasted time if you are driving with mesy thinking. So, to put your mind into positive thinking, best way is listening to enrichment audios.
5. Carry learning materials wherever you go
Another time we should be reminded that learn anywhere, anytime. So, please take your learning materials beside you everywhere. Your efforts will help you go upto next level by the time.
6. If you are a salesperson of a technical product or services. Make sure you have the latest updates from your supplier
Keep updating information will make you become professional agent. You will be able to help customers more than other competitors.

Above are some tips to improve your abilities of selling. I hope these skills will help you as they helped me.

You can get the PDF version HERE!

3 Basic Telesale Skills

In the modern life, telesale takes an important position to help businesses grow. That means, if you have good skills in telesale, you will have many opportunities to develop your career. Well-trained telesale employees can help company to save time, create a good atmosphere of communication and improved relationships with customers. Let’s find out the important elements in telesale.

1. Use Open Questions, Avoid Close Questions:

Why doing a sale on phone, you do not stay opposite to your customers so you can not deeply understand the attitude and thinking of them. Therefore, the maximum to avoid the answer "NO" of customers is what to do. A simple technique to do that is to use open questions. For example, an normal telesale person may asks: "Do you think our products/services fit your needs?". Meanwhile, an excellent telesale person asks: "With the functions and benifits that our products/services bring to, which will help you best to resolve your problem?". Let the customer has the choice between two or more "YES", not 50% "YES" - 50% "NO" like that.
2. Call Control:

Many valuable time is wasted in calls because customers know what they want but do not know how to express to the marketing staff. Therefore, as an excellence telesale person, you need to actively seek out the needs of customers through the information that you understand about customers such as gender, age, occupation, job... This can help you save time while providing satisfaction to customers.
3. Handling Clients Objections & Complaints:

The refusings and complaints from customers is inevitable for every business. Excellent telesale staff can handle most of denial and thoroughly resolve customer complaints. To do so, you should know to put yourself in the position of clients, handling work in view of ensuring the benefits for customers and do more than what customers expect.

To be successful in work telesale, besides having the basic skills, you also need to take advantage of any free time and opportunities to learn and practice to enhance your capabilities. Please keep the faith and you will definitely succeed!

You can get the PDF version HERE!

3 MUST HAVE Selling Skills

Selling skills are one of the most important skills for any business person though you are selling products or services. We all know about that but few persons can share for you what they really do. So, if you have a selling plan, get the skills below first:

1. Establishing A Rapport:
It is usually very difficult for most people to establish a rapport with a new person. But as a business person, we must do it naturally. How can we do it? For some excellent sale men, they can do it easily and naturally. They can do it because they are willing to get. They think when they can establish a rapport with their potential customer, they can get more and more and it motivates them so much. So, try to think more and more about what you can get anytime you want to approach you potential customers.
2. Persuasion:
What is persuasion in selling? Some sale persons think that their customers take care to his or her problems and will help them by buying what they sell. So they tell so much about themselves. Some good customers may help them. But is not for a long term selling job. The most important we must remember that is peoples take care most about themselves. Please let your potential customers think that your products or services are the best solutions for their problems. So, first of persuasion is find out your customer's problems and then link them with the benifits of your products or services.
3. Countering Objections:
Self-protect is a base instinct of peoples. It's human being! So don't be afraid of your customer's objections. When they still have objections, you still have opportunities. The most fear for business person that is the SILENT of customers. Think that it is natural so you will overcome this easily.

At last, although you have all best selling skill without patient, you can not get the success. Please remember that best sale persons still get difficulties everyday like you. The different between a winner and a loser that is their patient. So, you want to be a winner or a loser, it's depend on you!

You can get the PDF version HERE!