3 Basic Telesale Skills

In the modern life, telesale takes an important position to help businesses grow. That means, if you have good skills in telesale, you will have many opportunities to develop your career. Well-trained telesale employees can help company to save time, create a good atmosphere of communication and improved relationships with customers. Let’s find out the important elements in telesale.

1. Use Open Questions, Avoid Close Questions:

Why doing a sale on phone, you do not stay opposite to your customers so you can not deeply understand the attitude and thinking of them. Therefore, the maximum to avoid the answer "NO" of customers is what to do. A simple technique to do that is to use open questions. For example, an normal telesale person may asks: "Do you think our products/services fit your needs?". Meanwhile, an excellent telesale person asks: "With the functions and benifits that our products/services bring to, which will help you best to resolve your problem?". Let the customer has the choice between two or more "YES", not 50% "YES" - 50% "NO" like that.
2. Call Control:

Many valuable time is wasted in calls because customers know what they want but do not know how to express to the marketing staff. Therefore, as an excellence telesale person, you need to actively seek out the needs of customers through the information that you understand about customers such as gender, age, occupation, job... This can help you save time while providing satisfaction to customers.
3. Handling Clients Objections & Complaints:

The refusings and complaints from customers is inevitable for every business. Excellent telesale staff can handle most of denial and thoroughly resolve customer complaints. To do so, you should know to put yourself in the position of clients, handling work in view of ensuring the benefits for customers and do more than what customers expect.

To be successful in work telesale, besides having the basic skills, you also need to take advantage of any free time and opportunities to learn and practice to enhance your capabilities. Please keep the faith and you will definitely succeed!

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