If you have a sword or a knife, and you never sharpen it, it will become dull and useless. If you want it to be useful, you must sharpen it usually. In the same way, you selling skill will be down if you are not always use and improve it. Let's use this 10 tips to make yourself more professional in selling.
1. Start up a personal library
One of special character of successful salepeople is learning anytime, anywhere. Do that way for you and collect all knowledge in your industrial field from your friends, colleagues and bosses.
2. Subscribe to some business magazines or journals in your industry
Magazines and journals are good resources for sale peoples to improve their skill. Understand deeply about your products or services will help you easily overcome the competition with you enemy.
3. Set aside at least 4 hours a week for reading
Four hours a week is the “AT LEAST TIME”, if you can arrange your working, you should read more. Reading is like drinking a good wine. A good grape wine cup is made from so many grapes. If you learn by reading from good books, you are drinking a very moreish grape win cup.
4. Listen to enrichment audios while driving:
Save time and use it to learn is a highlight character of excellent sale person. It’s wasted time if you are driving with mesy thinking. So, to put your mind into positive thinking, best way is listening to enrichment audios.
5. Carry learning materials wherever you go
Another time we should be reminded that learn anywhere, anytime. So, please take your learning materials beside you everywhere. Your efforts will help you go upto next level by the time.
6. If you are a salesperson of a technical product or services. Make sure you have the latest updates from your supplier
Keep updating information will make you become professional agent. You will be able to help customers more than other competitors.
Above are some tips to improve your abilities of selling. I hope these skills will help you as they helped me.
You can get the PDF version HERE!
Wednesday 20 October 2010
3 Basic Telesale Skills
In the modern life, telesale takes an important position to help businesses grow. That means, if you have good skills in telesale, you will have many opportunities to develop your career. Well-trained telesale employees can help company to save time, create a good atmosphere of communication and improved relationships with customers. Let’s find out the important elements in telesale.
You can get the PDF version HERE!
- Use Open Questions, Avoid Close Questions:
- Call Control:
- Handling Clients Objections & Complaints:
Why doing a sale on phone, you do not stay opposite to your customers so you can not deeply understand the attitude and thinking of them. Therefore, the maximum to avoid the answer "NO" of customers is what to do. A simple technique to do that is to use open questions. For example, an normal telesale person may asks: "Do you think our products/services fit your needs?". Meanwhile, an excellent telesale person asks: "With the functions and benifits that our products/services bring to, which will help you best to resolve your problem?". Let the customer has the choice between two or more "YES", not 50% "YES" - 50% "NO" like that.
Many valuable time is wasted in calls because customers know what they want but do not know how to express to the marketing staff. Therefore, as an excellence telesale person, you need to actively seek out the needs of customers through the information that you understand about customers such as gender, age, occupation, job... This can help you save time while providing satisfaction to customers.
The refusings and complaints from customers is inevitable for every business. Excellent telesale staff can handle most of denial and thoroughly resolve customer complaints. To do so, you should know to put yourself in the position of clients, handling work in view of ensuring the benefits for customers and do more than what customers expect.
You can get the PDF version HERE!
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